Refund Policy – KOHALSI LTD
Effective Date: January 8, 2025
At KOHALSI LTD, we are committed to providing high-quality digital marketing services including SEO, Social Media Management, and Paid Ads Management. Your satisfaction is important to us, and we strive to ensure that our services deliver measurable results.
This Refund Policy explains the circumstances under which refunds may be granted, as well as the process to request one.
1. Services Covered
This policy applies to the following services:
- SEO (Search Engine Optimization) campaigns
- Social Media Management
- Paid Ads Management (Google Ads, Facebook Ads, etc.)
Note: Any consultation, strategy session, or custom report is considered a service and is included under this policy.
2. Refund Eligibility
Refunds are considered only under the following conditions:
- Non-Delivery of Services: If KOHALSI LTD fails to deliver the services agreed upon in the contract within the specified timeframe.
- Service Errors: If there is a technical or administrative error on our part that prevents the completion of the service.
- Duplicate Payment: If the client accidentally pays twice for the same service.
Refunds will not be issued for:
- Dissatisfaction due to performance results (SEO and Ads campaigns results can vary)
- Change of mind after the project has started
- Partial use of services already delivered
3. Refund Request Process
To request a refund, follow these steps:
- Contact support@kohalsi.com within 14 days of the service purchase or invoice date.
- Provide your name, email, invoice number, and reason for the refund.
- KOHALSI LTD will review your request and respond within 5 business days.
If approved, refunds will be issued using the original payment method.
4. Partial Refunds
In some cases, partial refunds may be issued if part of the service was delivered successfully. The refundable amount will be calculated based on the portion of services not delivered.
5. Changes to This Policy
KOHALSI LTD reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.
6. Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Business Name: KOHALSI LTD
CEO : Chafiq Belahouachi
Website: https://kohalsi.com
Email: support@kohalsi.com
Phone Business : +47 95 68 81 38
Address: Juterudveien 191 , 1341 Slependen , Norway
